Service Delivery
Our Initial Advice and Guidance is in-bedded within our quality procedures. We aim to ensure that all students enjoy a positive and rewarding experience. Our guidance system stems from effective Leadership and Management, setting learners aims, objectives and monitoring their outcomes. Our Office Manager and Internal verifier are both qualified to the standard IAG Level three and gave CPD lesson to all staff. We as an organisation can then define the skills, knowledge, competency and qualifications linked to the learner requirement. All new staff are inducted into our system including IAG requirements. The service is delivered effectively to meet the learners aims and objectives. We monitor and evaluate learner outcomes at monthly internal meetings and record feedback within exit forms re the course and progression.
Continuous quality improvement is our aim and we listen to learner and staff feedback as a continual process.
Our delivery is an employer responsive provision, Initial Advice and Guidance commences with initial contact with the employer. An Organisational Needs Analysis is completed identifying the skills and development needs of the workforce as a whole. All learners subsequently receive a comprehensive Initial Advice and Guidance, both 1-2-1 and in groups. This includes: • Basic skills assessment • Skills scan • Identification and recording of relevant prior experience and qualifications • Identification of additional support needs and other requirements. This process leads to the identification of appropriate training at the right level for the employees that also meets the employer’s business needs. These needs, along with the other outcomes of the Initial Advice session identified above are recorded in an Individual Learning Plan (ILP). The ILP describes a tailored programme based which is appropriate to learners needs based on prior learning, achievement and workplace skills.